About us

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What we do

We at AGT know how to configure and love to do so. It is our unique and creative methods that keep servers serving, networks running and Macs harmonising with PCs. You tell us your IT problems and we'll give you our personalised solution, leaving you to get on with running your business.

Who we service

At present most of our clients are creative people; Designers, Artists, Music Producers, Film Directors, Interior Designers. We also have a healthy and growing list of clients from many other industries. Charities click here.

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Experienced Engineers

Even though our engineers are both Apple and Microsoft certified and are super technically minded, we are, first and foremost, human. Unless you really want to know the technical ins and outs we will always talk to you like the friendly people that we are.

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What makes us green

Quite a few things actually! See our FAQ page for all of the details.

"They are skilled professionals who certainly know their stuff and give you tips to maintain the life of your PC. Thank you Karl and the Team at AGT."

"I always use AGT for my Mac setup and preparations."

"AGT did an amazing job at setting up the infrastructure cabling in our new studio."

testimonials

Imani Harrison, Managing Director

Malachi Mentoring Services

Simon Fisher Turner, Music Producer

Sofia Lace, Director

Enjoythis ltd

Services

Apple Mac software and hardware support

Apple Mac software and hardware support

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We specialise in repairing, installing and configuring Apple Macs. If we could I'm sure we would grow them too! As a result of our love of all things Apple, we are always delighted to help with your Mac problems.

Upgrades

Upgrades

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If your computer crawls when once it ran, it's time for you to give us a call. Instead of purchasing a new computer when yours shows signs of fatigue, why not consider an upgrade? We specialise in both hardware and software upgrades.

Charity Discounts

Charity Discounts

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In order to try and assist charitable bodies with cost saving, we offer a discount of 20% to any registered charity that uses our services. This is a permanent discount that we hope shows a commitment to our support to charitable causes.

Hardware repair and maintenance

Hardware repair and maintenance

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Whether it's a cracked screen, faulty hard drive or broken keyboard, we can fix it! After we have diagnosed the fault, we will contact you to provide a quote. A quote from us always means no hidden costs. We have so much confidence in the quality of our repair work that we guarantee all repairs for up to three months, depending on the replacement part.

PC and Windows support

PC and Windows support

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We're not just Mac Geeks! We also specialise in Windows and PC repairs and support. With over 30 years of desktop support experience, it makes finding an unsolvable issue virtually impossible.

Support contracts

Support contracts

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Should you or your company require the security of regular IT support, but without the cost of having to employ a full-time member of staff to fill the role, a support contract may be right for you.

Infrastructure design and cabling

Infrastructure design and cabling

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If you are moving into a new building and need to incorporate a cabled data network, we are able to accommodate this work. We will design, supply and install a network to suit you needs and budget.

Sales

Sales

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We offer great rates on all of the big name brands including Apple and Dell. Every purchase comes with a standard 1 year hardware warranty, 3 months worth of AGT Support© and 1 years carbon off-setting. You can also purchase reconditioned computers all which come with a 3 month hardware warranty and 1 months free AGT Support©. Lastly, we offer a part exchange program in which you can trade in your old machine for a brand new one making upgrading much more affordable.

Training

Training

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The AGT team is made up of personable people. This gives us the edge when we train groups and individuals. All of our training programmes are tailored to your requirements. Most importantly, the training sessions are not only educational, but also enjoyable and engaging.

Emergency 24hr data recovery

Emergency 24hr data recovery

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AGT understand that accidents can happen and data can get lost or corrupted. We have the means and experience to recover your data, should a hardware failure occur. If your data cannot be retrieved, it will only cost you the initial £45.00 diagnoses fee.

Guaranteed off-site backup and restoration

Guaranteed off-site backup and restoration

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Whether your own backup system is already in place, or we have installed a high-end solution for you, we understand the importance of keeping your data secure from theft, fire or flooding. This is why we offer insured, off-site storage in our fire and waterproof safes. We will arrange collection of your data from your location, depending on your schedule.

Server management

Server management

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If your company has grown and needs to centralise its services, or you just need support on an existing server, we have the team to meet you needs.

MOT service

MOT service

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• OS reinstall/upgrade
• Full and complete backup and restore
• Hard Drive format and health check
• Memory health check and utilisation
• Application reinstallation and preferences restore
• Internal 'CleanAir' valet
• AGT written report and recommendations
• Free labour charge on RAM and Hard Drive upgrades
• 25% discount on any requested software
• Collection and Delivery
• 1 month Support Warranty

Telephony and communications

Telephony and communications

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We have a team of experienced specialists on hand to advise and install a telephony system to accommodate your business requirements. From IP telephony to iPhones and Blackberry, we are able to supply, install, configure and support your vital phone network.

Equipment recycling

Equipment recycling

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Old equipment knocking about? Get in touch! We will be happy to take it off your hands to redistribute, donate or securely dispose of at a registered recycling plant.

Mac loans

Mac loans

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We understand that Macs are mainly used as tools to assist with creativity and specific projects, which is why at AGT we offer a loan service to our registered AGT-Loans© members. All machines can come with whatever software require to get the task at hand complete, therefore eliminating the need to purchase expensive licenses.

iPod, iPhone and iPad repairs

iPod, iPhone and iPad repairs

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Whether it's a cracked screen or you need your battery replaced, we can sort it.

Pricing

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Ad-Hoc

Per hour

£55

Callout - including 1st hour

£85

Day rate or 6+ hours

£400

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Open features

yes

No commitment

yes

Limited phone support

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Pre-paid hours

10 hour block

£500

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Open features

yes

Prepaid hours used anytime

yes

No callout charge

yes

Cheaper per hour rate

yes

Monthly statement of hours

yes

Pre-paid hours to be used between 10:00 - 18:00 (Mon - Fri) only, after or before which hours will be charged a rate of 1.5 hours per hour

yes

Remote access per half-hour charged (min 1hr)

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Support contract

Contact

Need to get in touch? Use the section below to tell us how we can help.

I have a software problem

I have a hardware problem

I have a network problem

I have a Mac

I have a PC

I have another device

I need a computer

I need a service contract

I need an upgrade

I need an MOT

I need data recovery

I need to buy support hours

I need help with an office move

I need to install a network

I have a Mac*

I have a PC*

I have another device*

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Please fill in your name

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Please fill in your phone number

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Individual

Company

I prefer to be contacted by phone

I prefer to be contacted by e-mail

Please fill in your question

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AGT will respond to your enquiry by telephone or email within 1 working day