Privacy Policy

This privacy policy sets out how we use and protect any information that you give and supply to us or, that we collect from you.

agt is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using any of our services or website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy is effective from 24th May 2018

What we collect

We may collect the following information about you:

  • First and last name, and job title

  • contact information including email address

  • demographic information such as postcode, preferences and interests

  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We use your personal data:

  • For internal record keeping.

  • To contact you regarding an enquiry made

  • To improve our products and services.

  • To send promotional emails with your consent about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

  • To contact you with your consent for market research purposes. We may contact you by email or phone. We may use the information to customise the website according to your interests.

Legal Basis for processing customer personal data

We collect and user customers personal data because it is necessary to:

  • comply with our legal obligations

  • gain valid freely given, specific, informed and unambiguous consent identicating the data subjects agreement to processing of their personal data

  • complete new and updated contracts

  • legitimate interests – explained below

 Our legitimate interests

To collect any outstanding payments due

To inform you of any changes to our services or legal documents

To help us improve our services

To improve customer experience

To send useful marketing or promotional communication to customers who have consented to receiving email marketing

To protect customer data during repair

How your data is stored

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Privacy Policies on third party websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at

  • You may request at any time for us to delete any personal data we may have collected.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information via a third party application. You may request details of your personal information which we hold about you under the General Data Protection Regulation (GDPR). You may request a copy of this information at any time by emailing

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.

Data Retention

When we service our customers devices we may need to backup your personal data before restoring it back onto your device. We only retain your personal data for as long as needed.

To protect your data from any potential loss your data may be stored on our secure and encrypted servers. 

Your personal data will be deleted from our servers after 90 days unless otherwise requested. 

We may retain your contact information for future references.

With accordance with the GDPR you have the ‘right to be forgotten’ and may request us delete any data that we may have please contact our Data Protection Officer at


agt utilises physical, electronic and procedural safeguards to protect the information that we process and maintain, such as limiting access to only authorised employees and contractors who need access to operate, develop and improve agt and The Extension. However, whilst we endeavor to provide reasonable security for the information that we process and maintain, no security system can prevent all potential security breaches.


agt does not knowingly solicit data from, or market to, children under the age of 13. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, please contact us and we delete such information within a reasonable time.

Data Protection Officer

We have appointed a Data Protection Officer to ensure that we protect all personal data of our clients and we are complying with data protection legislation.

If you have any questions regarding the use of your personal data or if you would like to exercise your right regarding your personal data please contact our Data Protection Officer by the contact detail stated below.


Contact us

Address: AGT (UK) Ltd, Arch 447 Wickwood Street, London, SE5 9DW

Call: (+44) 2037454303

Open Times: Monday to Friday 10am to 6pm (except bank and public holidays)



Our Data Protection Officer can be contacted at:



“we”, “our”, “us” or “Company” refer to AGT (UK) Ltd and terms “you” and “your” refer to you as the user.